SAP CRM on SAP NetWeaver Platform

Project Objectives
Empower sales force with SAP CRM Mobile and portal based solution to manage accounts, contacts and leads. Provide 360 degree view of customer information. Increase operational effectiveness by integrating SAP CRM with MS outlook.

Solution
Solution Components include Quick Requirements Analysis, seamless integration of CRM processes with SAP ECC using CRM Middleware, deployment of CRM Groupware integration for Contact and Activity management, and implement unified user portal using SAP NetWeaver Portal 6.0 to address specific roles and job functions. Deliverables included Single Sign-on within SAP NetWeaver Portals.CRM and ECC.