Interaction Center Management

SAP CRM

SAP BusinessObjects

Overview

NetWeaver MDM

NetWeaver BW

SAP ERP

Human Capital Management

WFM

Supply Chain Management

Overview

NetWeaver/BASIS

Overview

Interaction Center Management

We have in-depth experience in implementation of SAP CRM Call center processes with the newly introduced SAP CRM Web UI interface and PCUI (People Centric User Interface) until CRM 5.0.

We specialize in:

PCUI and Web UI Enhancements

CTI Telephonic Integration with SAP certified solutions

Groupware Integration

Email management within Call Center application

Duet Integration

Add on development using Adobe Flex

Customizations using SAP Web Dynpro tool

Nsight consultants can help clients in seamless transition of their PCUI based processes to new SAP CRM Web UI platform. Please contact us for an introductory free consultation.