Today’s customers expect businesses to respond quickly to their needs regardless of their location. And now that customers interact with businesses through multiple touch points – including the web, mobile devices, social media, and physical stores – meeting the demand becomes more challenging.
Nsight is committed to helping companies take full advantage of SAP CRM solutions so they can develop meaningful customer relationships, deal proactively with challenges, and respond decisively to issues as they happen.
SAP CRM provides enterprises the capabilities they need to improve customer management by automating and streamlining all their processes, breaking information silos, and providing customers a personalized, targeted, and unified experience. SAP CRM has proven successful in helping enterprises lower costs, increase their revenue, and realize differentiated capabilities.
Develop long-term customer relationships
Boost sales and streamline business processes
Access insightful Analytics and reporting
Lower Total Cost of Ownership
Leverage mobile solutions for anywhere-access
Get a single view of your customers across the whole customer lifecycle from marketing to sales and support
Help customer service representatives enable continuous and smooth interaction with customers
Profile each customer and tailor interactions specifically for that customer
Determine customer value and match “lowest cost” channel to serve
Nsight’s leverages its deep domain expertise and extensive experience to help customers upgrade and integrate their On-Premise SAP CRM to Salesforce Cloud and several other SAP Cloud solutions, including Hybris Cloud for Customer, Hybris Commerce Cloud, and Hybris Marketing Cloud. Our services include:
CRM Assessment and Strategy Consulting
Implementation, Upgrades, and Updates
Custom CRM Solutions
Testing and Go-Live Support
Integrate to Cloud
Our team is experienced and skilled in bringing business together with technology to ensure a value-based solution for all parties.
We are ISO certified with a team that is exposed to working on CMMi and ITIL standards.
Our team has diverse knowledge in a wide spectrum of industries and understands the markets in which our clients do business.
Because of our size we are very agile and nimble. Our team is not hung up on process and can be very responsive based on the demands of each situation.
Our solutions are cost-effective with flexible engagement models.
We focus on continuous improvement and creating a knowledge base to reduce repetitive issues and improve service delivery.
We adopt CMMi/ITIL/ISO standards and lay down a process-oriented approach for proving support.
We ensure executive management involvement in every client engagement and a well-defined escalation matrix.