Network Lead ( top Priority)

India
FTE
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Job Description

High level of skills in areas of Enterprise Network Services and Solutions and managing large globally distributed clients, handled multi-vendor / platform technologies and supporting vast network devices in a distributed environment.

Key Responsibilities

High level of skills in areas of Enterprise Network Services and Solutions and managing large globally distributed clients.
Handled multi-vendor / platform technologies and supporting vast network devices in a distributed environment
Must have implemented medium to large scale projects like SD WAN or SDN, LAN / WAN multi branch / locations etc.,
Professional and above level knowledge in Cisco, Juniper or equivalent technologies.
Strong communication skills and documentation proficiency
In-depth hands-on experience in handling 24- 7 operations in MSP/ ISP/ IDC/ NOC/ outsourcing and shared services environment
Handled all areas of operations/ delivery including incident, problem and change management as per ITIL framework
Good exposure in the ticketing system, triage and escalation of items according to the severity
Liaise with the technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant
Document and maintain a lesson-learned (RCA) database (KB’s) and ensure a constant culture of improvement
Tuning automated systems to have useful alerts, to include writing new checks and adjusting thresholds
Working with the team members to accomplish all the work duties including training procedures and fundamentals
Review the need for resources and skills within the team and plan for skill development programs
Capacity planning, proactive cost optimization / resource optimization experience.
Maintain, develop and follow a process, policies and procedures as per the guidelines
Efficient in Reporting on several work aspects including client calls, Emails, Ticketing, and Smart sheets
Transition support including Knowledge transfer, provisioning, and implementation of new accounts into the shared environment
Strong communication and stakeholder management skills.

Requirements and skills

Minimum 10-12 years of experience in operations management

Strong troubleshooting skills in network-related issues (Node/Link Down, Latency, Packet Drops, Bandwidth and Security)

Profound knowledge of WAF, Firewalls, SDN / LAN/WAN Switching & Routing protocols & commands

Good knowledge of Wireless Controllers, Access points.

Good knowledge of Zscaler web firewall.

Good hands-on experience on CISCO (Router, Switch and Firewall) and Juniper (Router, Switch, Firewall) network vendors.

Detailed knowledge of network sniffing tools like Wireshark and TCP dumps.

Detailed knowledge of the OSI model.

Detailed knowledge of Dynamic Routing Protocol (EIGRP, OSPF, BGP) and VRF creation.

Detail knowledge in switching technologies (VLAN, STP, VTP, VSS, VDC, VPC, Ether Channel, Stacking)

Detail knowledge in Firewall technologies (Inspection, Capture date for analyzing, Failover, Stateless flow, Policy Map)

Detail knowledge of QoS to configure in Router, Firewall and Switch for Data and Voice Traffic.

Good knowledge of ACL filtering (Router, Switch, and Firewall)

Good knowledge to achieve High availability with (Cisco, and Juniper)

Good knowledge of protocols IP SLA, EEM Script, IPsec, SSL VPN.

Good knowledge of configuring NAT on Cisco, and Juniper. Detailed knowledge with Meraki Wireless to add new devices, troubleshoot issues and configuration.

Advanced troubleshooting skill.

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