Customer Experience

Leverage data to create incredible customer digital experiences.

Exceptional Customer Experience (CX) with Nsight

Enterprises with a mature Customer Experience Strategy have profitable and long-lasting customer relationships. Reinvent customer journey with digital technologies and transform your enterprise to be customer-centric. Nsight helps you respond faster to customer challenges, optimize customer touchpoints, and create transformative customer experiences. We offer end-to-end CX services to deliver the business outcomes that you seek.

Customer Experience

Enhanced Customer Loyalty and Satisfaction with a Solid CX Strategy

Customer needs are changing fast. To keep up with the changes, you need to combine technology, professional services, and a deep understanding of the CX strategy. Get the Nsight Advantage as we blend technology, experience-driven best practices, well-researched CX services, and our team, who are CX pros.

Customer-First Mindset

Customer-First Mindset

Customer-First Mindset
We help you rejig your CX strategy with a customer-first mindset. The combination of technology, processes, tools, and an effective customer experience strategy ensures a consistent and great customer experience. 
Best Practices to Ensure Customer-Centricity

Best Practices to Ensure Customer-Centricity

Best Practices to Ensure Customer-Centricity
We have customer experience best practices drawn from our experience of helping clients find brand value and drive sustainable growth with customer-centricity across all business units.
Strong Partnership with Market Leaders

Strong Partnership with Market Leaders


Strong Partnership with Market Leaders
Nsight has a long-standing partnership with CX technology providers like SAP, Oracle, Microsoft, and Salesforce. We have a solid functional understanding, which uniquely positions us as system integrators to provide a well-connected customer framework irrespective of the technology.  
Leading System Integrators

Leading System Integrators


Leading System Integrators
Deep-rooted functional knowledge in CX helps support clients with a complex technology ecosystem (disparate tools, applications, and technologies). We assess your business needs and recommend a customer framework that seamlessly integrates data from different sources. 

How can Nsight Help you create a Seamless Customer Experience?

Every industry is grappling to understand the changed expectations of their customers. Customer expectations are sky high, and your brand has a limited opportunity to build long-term customer loyalty or lose the customer to competitors.

We offer CX services to build meaningful, deeper, and long-standing relationships with your customers. Nsight connects data, technology, and intelligence to deliver a simple, agile, and innovative way to reimagine your customer journey and deliver an optimal customer experience.

Nsight help you create a seamless Customer Experience

Nsight’s CX Services

360-Degree Customer View

The Nsight team provides a unified view of customer-facing applications (like Customer Relationship Management, CRM, and Customer Portals). It is developed to support multiple business users, and the solution is accessible on SaaS and mobiles.

360-Degree Customer View

The aggregated view of all the customer data collected across different touchpoints within an enterprise is the key to 360-Degree Customer View. This must include all the possible touchpoints for sales, customer support, and marketing (it can vary for different businesses).

With the increase in digital footprint with the drastic use of smartphones, social media platforms, and online communities, customers are empowered.

With 360-Degree Customer View, brands can achieve enhanced customer intelligence, improved collaboration between different business units, and the ability to make informed customer-oriented decisions.

Customer Data Management

Nsight manages customer data to enable enterprises to build a Single View Customer Strategy. We help clients at different levels of customer data maturity to achieve consolidated and integrated customer data with an incremental process. We ensure seamless customer data integration across different tools, applications, and technologies.

Customer Data Management

Stage 1 – This step involves consolidating customer data from different sources like surveys, transactions, engagement and website data, customer reviews, web and mobile browsing activities, and other relevant sources. The objective of this stage is to achieve a single customer view.

Stage 2 – Customer master data is information related to all the customer data, business transactions, and how these transactions are recorded. Once consolidated, this data must be cleaned and organized (removing errors and redundancies). During data cleaning and organizing, some of the critical tasks are validating data, unification of data, data normalization (transforming all data in a single and consistent format), and categorization that includes customer segmentation, insight, and activation.

Stage 3 – Registry or global identifiers are keys to uniquely identifying a customer record. Global identifiers are critical for data traceability.

Stage 4 – Master Data Management or MDM is the key to good data health in an enterprise. Multidomain MDM tools help to integrate master data in a single and unified data management platform. The 360-degree view of each customer helps to segment, personalize, and understand the complete customer lifecycle.

Data Quality

With the help of data quality tools, data quality challenges like customer profiling, automation, workflows, and exception-handling are addressed. Other data quality issues include normalizing fields for categorizing data, physical address cleansing, and eliminating duplicate customer records.

Customer Process Reengineering

Understanding all the customer touchpoints and the related processes that drive them is imperative. We ensure the best experience, from start to finish, as we optimize all the processes related to sales, service, marketing, e-commerce, and Configure, Price, and Quote (CPQ). Our team assesses and recommends the best suited CX approach, best of the breed solutions, and architecture to suit your business needs.

Technology Support

We can help you choose the most appropriate tools and technologies to manage customer data, sales, marketing, customer service and support, and analytics. Nsight has strong partnerships with CX and CRM market leaders like SAP, Oracle, Salesforce, and Microsoft to ensure that our clients get the best-suited and holistic customer framework. We also help to suggest which infrastructure platform to choose for best ROI in the long run.

KPI-based Customer Analytics

Customer Analytics with suitable KPIs is critical to fuel meaningful and personalized interactions across all channels and drive the long-term viability of the business. Nsight can develop a framework over the customer information platform with different analytics to provide valuable knowledge into actionable insights.

Nsight captures customer data and use different analytics to measure, predict, plan, and optimize the data. These analytics are sales, product, marketing, channel, and service. The optimized customer knowledge feeds unified, personalized, and focused customer information across multiple touchpoints (like mobile, customer interaction center, marketplaces, and other sources) into the customer interaction platform.

KPI-based Customer Analytics

Managed Services

Nsight offers unified managed services that include day-to-day operations and configuration requirements management, incident management and reporting, dedicated test environment, dedicated and shared support models, and 24/7 proactive monitoring.

Enterprises that Prioritize CX Witness an Unprecedented Growth

How can CX Transform your Business?

Customer experience enhances the anticipated utility after engaging with the brand (what does the customer expect from the product or service), experience utility (how much utility is the customer getting in reality), and retrospective utility (what do customers remember about your brand). With a holistic CX strategy, an enterprise can effectively manage all these utilities for the customer and ensure positive customer experiences. Some more reasons for you to consider CX –

Customer Lifetime Value or CLV is a metric that measures the cumulative profit based on current and future purchases. The metric helps enterprises to focus on high potential customers. Customer experience boosts CLV for the highest potential customers and even increases the ratio of such customers with superior customer interactions.

CX focuses on bumping the customer confidence, ironing the customer journey, and exceeding customer satisfaction. You need a consistent customer experience across all touchpoints and interactions. Outstanding customer experience helps build customer loyalty, increase revenue, and give you a competitive edge. It can attract customers from your competitors and retain existing customers.

Hyper personalized customer experience helps build a long-standing customer relationship, even when the market conditions are unpredictable or uncertain. Strong customer relationships can help you grow sustainably and assuredly.

With improved customer retention, sales processes, and targeted and personalized customer focus, CX helps lower customer acquisition costs.

As enterprises struggle to find their differentiators, forward-thinking enterprises invest in customer experience to ensure that the customers turn into brand advocates.

Rather than working in silos when all your business units work towards a single purpose: to provide an exceptional customer experience, it helps them align and collaborate better. Customer Focus is the core of Digital Transformation.

Next-gen technologies driving digital transformation are designed to provide hyper-personalized customer experiences. Some of the technologies are Artificial Intelligence (AI), Machine Learning (ML), Smart Chatbots, Predictive Analytics, Augmented Reality, and Big Data.

Don’t miss the Complete CX Guide 2022

Frequently Asked Questions (FAQs)

Customer Experience (CX) is the customer’s holistic brand perception or feelings resulting from their interactions with a brand’s products or services during all the stages of the consumption funnel. More often, it is a subjective, emotional, and cognitive response to direct or indirect interactions with the brand.

When an enterprise has a mature CX strategy, they have mapped customer insights originating from each moment of truth, designed processes, and empowered their employees to deliver an enhanced CX.

User Experience or UX is an approach to product development or process design for relevant and innovative experiences to users. Customer Experience or CX capture the perceptions about how well your product or service supports the intended user.

Exceptional customer experience ensures brand loyalty and customer retention. The current trends heavily favor customer-centricity for growing businesses. Customer experience is critical to increasing revenue, brand advocacy, higher customer satisfaction, competitive advantage, and adopting digital technologies (that are entirely focused on customers).

The CX journey includes every customer interaction that must be seamless, personalized, and optimized. Even if the customer interaction does not result in a purchase, it should still enhance customer retention and loyalty. With the help of tools and technologies, enterprises can harness the power of customer data and build a 360-degree view of their customers. CX is meant to support both B2B and B2C business models.

Customer Journey Mapping, also known as user journey mapping, is a visual representation of the customer’s interaction with the brand, service, or product. The map represents the brand’s relationship with the customer over a period.

Customer Experience Management or CXM is a repository of processes aimed to streamline, track, and oversee customer interactions throughout the customer’s lifecycle.

Known as Customer Analytics, it is the aggregated assessment of customer data (like reviews on social channels and frequency of purchases from your website). Customer Experience Analytics help improve customer interactions and enables you to make data-driven decisions for a better customer experience.

No, customer experience and Customer Relationship Management (CRM) are different. CRM is the process including strategies and technology for improved customer interactions. It makes CRM one of the enablers for improved customer experience. Customer Experience (CX) are various ways that customers engage with the business. It includes every customer touchpoint that starts from marketing to sales.

Customer service is just interaction in the entire customer journey. At the same time, customer experience encompasses every interaction and aspect of the customer journey. Customer experience includes your customer’s interactions with the customer services or support team. Customer service is focused only on human interaction and supporting the customers directly.

Customer experience aligns all business units like sales, marketing, customer support, leadership, and other stakeholders to work towards a common goal – deliver outstanding customer experience. CX cannot be pinned to a single owner or business function as it needs optimized customer-related processes.

Some commonly used customer experience metrics are Net Promoter Score (NPS), Customer Satisfaction, Customer Effort Score (CES), customer churn rate, customer lifetime value, shareholder value, and retention rate.

Some of the top CX technology providers are SAP, Oracle, Microsoft, and Salesforce. Several other CX management software vendors help enterprises manage their customer experience better.

Omnichannel CX refers to a cross-channel strategy to provide a seamless customer experience and interactions across multiple touchpoints. It includes online and offline channels to ensure that customer experience doesn’t change irrespective of the channel.

Related Resources

Case Study
A Multinational Enterprise Software Company Leverages SAP Fiori, Improves Customer Satisfaction Index by 25%

Case Study
A Multinational Enterprise Software Company Leverages SAP Fiori

Webinar
SAP Customer Experience (CX)

Brochure
Customer 360 Single View Solution

Get the most out of CPQ with Nsight

Configure, Price, and Quote (CPQ) process streamlines customer journey and helps personalize proposals and quotes. You can enhance organizational sales efficiencies, accelerate quote generation, and improve customer experience. Nsight is a digital leader and expert in implementing CPQ to transform sales activities. We can help you sharpen your product portfolio, optimize price points, and future-proof your sales process.

Deliver Tailored Quotes to your Prospects before your Competitors do

We help our clients to perfect their sales process, improve forecast and increase win probability, strengthen the sales pipeline, and service their customers better. As we understand the functional and technical aspects of what drives the sales process, our clients experience reduced quote time, increased accuracy, and improved margins with a CPQ solution.

Right Experience and Portfolio

Right Experience and Portfolio
We have certified, qualified, and seasoned CRM professionals who are experts in CPQ. With a strong track record in implementing projects, we are experienced in multiple CPQ technologies. 

Proven Implementation Framework

Proven Implementation Framework
Our team has a proven implementation framework to leverage the CPQ technology and deliver successful and accelerated implementation every time.

Client-Focused
 


Client-Focused
After a thorough understanding of our client’s business goals, we plan our project roadmap. Our focus is to minimize implementation risks and optimize the value of a CPQ investment.  

Aligned with Industry and Business Needs


Aligned with Industry and Business Needs
Our industry and business proficiency helps us deliver customized CPQ solutions that improve every aspect of customer experience and sales process. 

Nsight helps you leverage a CPQ solution to manage complicated product configurations easily, empower your customers to make the right buying decisions, develop comprehensive and winning proposals, and develop accurate quotes based on purchase history and existing agreements.

Nsight CPQ
Services

Consultation

After evaluating our client’s current sales process, we identify the gaps and recommend the most suitable CPQ solution. Our team aligns the client’s architecture to make it scalable, flexible, and modular.

Implementation

We have a thorough knowledge of quote-to-cash processes and in-depth expertise in different CPQ tools. Our team defines the project milestones, workflows, quotation documentation for a seamless transition to CPQ.

Integration

Nsight enables the integration of the CPQ software with third-party applications for enhanced agility and a streamlined sales cycle. We have certified consultants and developers to automate manual processes and integrate with different platforms.

Customization

Our team can customize your existing system to boost productivity and improve sales processes while implementing CPQ software.

IT Support

We extend on-demand and 24X7 support and maintenance of your CPQ software to accommodate product updates. Our round-the-clock services ensure that we meet the evolving needs of your business to match the capabilities of CPQ.

Nsight CPQ Services

Consultation

After evaluating our client’s current sales process, we identify the gaps and recommend the most suitable CPQ solution. Our team aligns the client’s architecture to make it scalable, flexible, and modular.

Implementation

We have a thorough knowledge of quote-to-cash processes and in-depth expertise in different CPQ tools. Our team defines the project milestones, workflows, quotation documentation for a seamless transition to CPQ.

Integration

Nsight enables the integration of the CPQ software with third-party applications for enhanced agility and a streamlined sales cycle. We have certified consultants and developers to automate manual processes and integrate with different platforms.

Customization

Our team can customize your existing system to boost productivity and improve sales processes while implementing CPQ software.

IT Support

We extend on-demand and 24X7 support and maintenance of your CPQ software to accommodate product updates. Our round-the-clock services ensure that we meet the evolving needs of your business to match the capabilities of CPQ.

Non-CPQ Users take 76% more time to Generate Quotes or Proposals

Why is CPQ Right for your Enterprise?

You need to find answers to questions like whether the CPQ software can integrate with your CRM and/or ERP systems if accessible on mobiles, whether you can leverage AI and data analytics with the CPQ software, and about the efficiency of the CPQ software.

Spend Less Time Getting Accurate Quotes

Spend Less Time Getting Accurate Quotes

Spend Less Time Getting Accurate Quotes
You can save time otherwise wasted on going back and forth on configurations and quotes and completing a proposal. With automation, CPQ speeds up the sales process and accelerates approvals. It also allows sales professionals to incorporate discounts based on quantity or terms for quote lines. 
Increased Revenue

Increased Revenue

Increased Revenue
CPQ software empowers your sales team to deliver tailored and accurate quotes faster in more accurate and efficient ways. The sales professionals can leverage cross-sell and upsell opportunities and introduce a new product for a strengthened revenue stream.
Improved Customer Service

Improved Customer Service

Improved Customer Service
With faster and competitive quotes and comprehensive proposals, you deliver high-quality customer service. Moreover, the quotes delivered are accurate and more likely to convert into a profitable deal.
Easy E-Commerce Integration

Easy E-Commerce Integration

Easy E-Commerce Integration 
Create an exceptional customer experience and seamless order processing with easy eCommerce platform integration to your CPQ platform.  
Intuitive and Visually Appealing UX

Intuitive and Visually Appealing UX

Intuitive and Visually Appealing UX
Guide your sales representatives through rich product descriptions, realistic images, and appealing colors. It is intuitive for sales professionals to navigate through complex product configurations.  

Improve Accuracy and Speed of your Sales Quotes

Frequently Asked Questions (FAQs)

Some enterprises are seeking to optimize sales processes. For example, there is an increased burden of inaccurate sales quotes, and your sales team cannot cross-sell or upsell. There is a resource crunch to prepare complete and cohesive proposals. If your sales function has one or more challenges, it is time to adopt a CPQ solution.

SAP CPQ, Salesforce CPQ, and Oracle CPQ Cloud are the leading CPQ software. You can select the right CPQ software based on your needs and budget.

CPQ software implementation offers several benefits like providing fast and accurate pricing data for multiple regions, enabling a self-serviceable portal for users, and making the sales process efficient, scalable, and consistent. Studies have shown a substantially improved lead conversion time and quote productivity with CPQ software.

CPQ enables guided selling to facilitate (enabled with AI and machine learning) customers with support to find and buy the required product or service. It is a seller-centric process designed to aid sellers throughout the sales cycle and ensure a seamless experience.

You can choose a CPQ implementation partner who understands the sales process well while also considering their industry experience, pricing, best practices, and expertise.

CPQ Cloud is when the CPQ solution allows storage in a cloud for a faster sales process, secure, faster, and efficient management of every business deal, and ease of product/service configuration.

You need to find answers to questions like whether the CPQ software can integrate with your CRM and/or ERP systems if it is accessible on mobiles, can you leverage AI and data analytics with the CPQ software, and how efficient the CPQ software is.

CPQ is not a part of CRM but often works along with the CRM platform to ensure data integration and accuracy. Integration of CPQ with CRM ensures a holistic and profit-driven selling environment. It also ensures an improved sales pipeline visibility.

The configure function involves selecting, combining, and recommending developing a customer-specified product offering. CPQ is an innovative software that reduces the complexities of configuring a unique combination for all kinds of customers.

You need to evaluate your requirements and decide if you need a hybrid or native application, evaluate if the software offers AI and Machine Learning capabilities, enables omnichannel collaboration, and always ask for a demo of the product.

Superior Customer Experience with SAP CX

Nsight and SAP CX help you supercharge customer experience with a clear understanding of your current and future state. We help you embrace integrated CRM platform to deliver seamless, personalized, and meaningful customer interactions.

Create Intelligent Omnichannel Customer Experience

Why consider Nsight to Implement SAP CX?

Corroborate your SAP CX success with Nsight. From project planning to operations, partner with us to leverage the capabilities of the SAP CX solution and reap long-term benefits like customer loyalty and brand advocacy.

Industry Focused
Implementation Framework

Nsight recommends the most suitable implementation framework to suit your industry, scope, and localization needs. We ensure that our clients maximize returns from their technology investment with accelerated deployment.

Dedicated CX Center of
Excellence (COE)

Our CX COE invests time and effort in creating rapid prototypes, designs, and developing demos for different clients across the industry. Our clients gain experience across SAP CX projects, accelerators, and tools.

Extensive Experience in the
Entire SAP CX Portfolio

We are a trusted SAP partner with rich implementation experience in the entire SAP CX portfolio and its tools. Nsight team uses accelerators and packaged solutions to maximize the success of an SAP CX implementation.

Best Practices to Enhance
Productivity

Nsight team draws best practices from our vast implementation experience and knowledge of our SAP CX champions, who recommend tools and techniques for reduced time to market and enhanced productivity.

How can Nsight help Clients Seeking SAP CX Services?

Enable Customer Experiences (CX) that are consistent, relevant, secure, seamless, and integrated with SAP CX. Transform enterprise culture with a CX vision across leaders, managers, frontline, and back-office employees.

We assess the client’s current state, including operational challenges, process obstacles, and technology shortcomings. After that, our team develops an implementation roadmap aligned to the clients’ business strategy. Some of our recommendations include:

  • Methodology to optimize SAP CX performance
  • Ways to improve efficiency SAP CX applications and tools
  • Improvements in customer-facing business processes
  • Technology innovations
  • Ways to expedite time to market

If our clients need, we assess and recommend custom management (CRM add-on) on SAP S/4HANA, which is not as extensive as SAP CX but may fulfill the business requirements for some clients.

Nsight team combines best practices, experience-driven framework, and SAP methodology to accelerate the CX implementation journey. Our industry-specific solutions are proven to deliver the desired business outcomes effectively and efficiently.

We customize one or more cloud solutions that suit your business needs.

Whether you are transitioning from SAP CRM on-premises to SAP CX or adopting SAP CX from scratch or are interested in leveraging SAP S/4HANA Customer Management, we have accelerators and frameworks that ensure that you receive complete value for the investment.

We recommend business models for continuous process innovations, reliable operations, and continuous improvements.

Manage, improve, and maintain SAP CX environment with our proven methodologies and processes. We provide functional and technical support, testing services, maintenance, and round-the-clock support.

Reduce the complexity related to incorporating SAP CX business solution within your existing workflows. Leverage the full scope of the CX solution with integration to third-party applications. We create SAP integration architecture and develop SAP interfaces to facilitate peak functionality and reduce business complexities.

We perform impact analysis, regression testing, and correct custom codes while upgrading to the latest version of SAP CX. Our team paves the way for new opportunities and innovation and ensure all the parameters related to security, functionality and performance are considered during the upgrade.

How can Nsight help you create a Seamless Customer Experience?

Optimize your Customer Journey with SAP CX

SAP Customer Experience (CX) can optimize your customer’s journey and ensure that’s it’s seamless, personalized, and fascinating.

SAP CX runs on the SAP HANA database (business database) with in-memory data processing capabilities, real-time analytics, and the ability to use next-generation apps. Improve real-time customer engagements with integrated sales, marketing, commerce, and support functions.

360-Customer View

360-Customer View
SAP CX integrates people, processes, and technology to create new possibilities for improved customer interactions at every touchpoint.  

Reduced Time to Market

Reduced Time to Market
With the right tools and framework, SAP CX enables reduced time to market as it is quick to customize as per your requirements.

Customer Insights to Drive CX

Customer Insights to Drive CX
SAP CX gives in-depth and data-driven insights so that you can plan business models and strategies to improve customer experience consistently.  

Agile and Scalable Platform

Agile and Scalable Platform
SAP CX is an agile and scalable platform as it offers microservices architecture and several extensions and integration capabilities. 

Frequently Asked Questions (FAQs)

SAP CX is a leading CRM solution suite for hyper-personalized customer experience. The solution optimizes every customer touchpoint based on cloud-based pillars – SAP Marketing Cloud, SAP Commerce Cloud, SAP Customer Data Cloud, SAP Sales Cloud, SAP Service Cloud, and Customer Analytics. Under each interconnected cloud solution, SAP offers the most competitive products.

This application allows your customers to decide how you use their data for your marketing needs, like personalized recommendations and email marketing. It allows enterprises to meet the regulations of the General Data Protection Regulation or GDPR.

SAP acquired Hybris (a leading e-commerce software company) in 2013 and rebranded the product to SAP Hybris. In 2018, SAP announced SAP C/4HANA (which would run on SAP HANA). Some acquisitions like Coresystems, CallidusCloud, and Gigya products strengthened SAP CX’s portfolio. In 2020, SAP renamed SAP C/4HANA to SAP CX to accentuate the unprecedented importance of customer experience. The solution, known as the all-in-one solution, covers all aspects to delight your customers and drive customer loyalty.

SAP Commerce Cloud is a B2B and B2C cloud-native omnichannel platform. It offers personalized experiences while unifying all touchpoints like online, mobile, call center, social, and print. The commerce cloud gives a complete view of customers and enables you to provide a holistic and unique experience.

SAP Sales Cloud application allows salespeople to get a complete understanding of customer behavior. The app gives a detailed overview of Key Performance Indicators (KPIs) and allows the sales team to assess the success of future interactions.

This cloud solution allows business intelligence, predictive analysis, and real-time insights to create unique customer experiences.

The SAP Marketing Cloud is an in-depth understanding of customers’ interests, behavior, and sentiments. The application enables effective and personalized messaging based on different customer stages.

Depending on your requirement, we can leverage B2C (using SAP Emarsys Customer Engagement) or B2B marketing model.

SAP CPQ (Configure Price Quote), earlier known as CallidusCloud CPQ, allows product and service configuration, complex pricing structures, and quote and proposal processes automation.

SAP Service Cloud is a SaaS-based customer service management software to improve customer service and support. It offers AI-enabled chatbots (with advanced language processing) and human service agents. Different communication channels like email, social media, and other popular channels are used for customer service.

SAP Customer Relationship Management or CRM offers modules that cater to sales and customer service functions primarily. These modules are not integrated and do not offer a holistic customer view. On the other hand, SAP CX covers all the customer touchpoints and gives a 360-degree customer view.

Who is Responsible for Driving CX in your Enterprise?

Related Resources

Nsight is an SAP Partner. We have certified and experienced SAP professionals to provide end-to-end services. Delivering sustained value to customers, we have the right experience and best practices to support project implementations. Nsight is committed to creating winning solutions for clients as a long-standing partner.

Salesforce

Nsight’s Salesforce CRM Services.

Customers expect relevant content and solutions in a format and device of their choice. The customer journey is the key to direct the business strategy of clients. Hence, it is critical to have the right technology to influence a digital plan. 

At Nsight, we empower businesses to build on a transformation strategy that best suits them and their customers. Our experts understand industry-specific challenges and offer custom solutions so that our clients can lead in the digital space.

As one of the leading Salesforce development companies, we provide end-to-end services that include planning, designing, implementing, and supporting complete Salesforce-based business solutions. We help companies to achieve better productivity and higher profits.

Read more about our salesforce practice

Resources

Case study
SAP AWS & SFDC Integration

Microsoft Dynamics

Nsight’s Microsoft Dynamics Services

Every organization is adopting digital selling and intelligent customer services. They want to empower their sales and services teams with adaptive support to maximize productivity and serve customers better.

Whether it is the customer data platform or sales, service, marketing, or commerce clouds, we enable organizations to shorten their sales cycles, improve enterprise collaboration and enhance customer delight by utilizing AI-powered dialogue intelligence.

We support businesses to address the current challenges with Microsoft Dynamics 365 powered by our industry-specific best practices.

Nsight provides an array of Dynamics 365 Consulting Services to small, medium, and large businesses. We offer a range of customized solutions that optimize business operations and transforming applications. We help in the careful selection and implementation of various Dynamics 365 features.

Read more about our microsoft practice

Resources

Case study
Consumer Electronics Company Reduces IT Costs, Improves Collaboration and Business Processes

Oracle CX

Nsight’s Oracle CX Services

Customers have become more demanding today. They want a personalized experience and a high standard of customer service. Oracle’s CX can help companies reach the next level in customer experience. It includes the complete customer lifecycle with an integrated set of applications.

Nsight has Oracle’s unified cloud platform expertise to offer businesses a comprehensive view of each customer engagement, anytime, anywhere. We enable a complete understanding of customer engagement that is across marketing, sales, commerce, service, supply chain, finance, and human resource teams.

We have customized implementation supported with our best practices and efficient tools to increase sales efficiency and customer satisfaction. Nsight’s Oracle CX consulting supports revenue generation, branding, and customer service needs. Our industry experience helps companies to get the most out of their Oracle ecosystem.

Read more about our oracle practice

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