Sr. Account Manager
Job description
We are seeking a highly skilled Senior Account Manager based in India to manage client relationships, support revenue growth, and coordinate account activities as part of our global account management team. As an Offshore Senior Account Manager, you will be responsible for collaborating with onsite counterparts, overseeing accounts that involve enterprise technologies such as SAP, Oracle, Salesforce, Microsoft, Adobe, AWS, and other enterprise solutions. This role requires excellent communication, coordination, and problem-solving skills to ensure seamless client engagement and delivery from an offshore setting.
Key Responsibilities
- Client Relationship Support: Act as the primary offshore point of contact for clients and internal stakeholders, ensuring smooth communication and follow-up on action items.
- Account Strategy Execution: Work closely with onsite account managers to develop and execute account plans, ensuring alignment with client objectives and company goals.
- Revenue Growth Support: Identify potential upsell and cross-sell opportunities within accounts and provide insights to the onsite team for further action.
- Issue Resolution: Coordinate with delivery, HR, and practice teams in India to address and resolve client issues promptly.
- Reporting & Analysis: Prepare account performance reports, track KPIs, and provide insights and recommendations for improvement.
- Collaboration: Facilitate seamless coordination between global teams, ensuring that recruitment, delivery, and support teams are aligned with client expectations.
- Contract & Compliance Support: Assist with renewals, SLAs, and compliance requirements by providing documentation and analysis to the onsite team.
- Industry & Technology Awareness: Stay updated on developments in enterprise technologies and share relevant insights with the global account management team.
Qualifications
- Experience: 5+ years of account management experience, preferably working with international clients or in a global delivery model.
- Education: Bachelor’s degree in Business, Information Technology, or a related field. MBA preferred but not mandatory.
Skills
- Strong understanding of enterprise technology ecosystems (SAP, Oracle, Salesforce, etc.).
- Excellent written and verbal communication skills for working across time zones with onsite teams and clients.
- Proven ability to manage multiple accounts and coordinate with cross-functional teams.
- Skilled in using CRM systems (e.g., Salesforce) and preparing analytical reports.
- Strong problem-solving and client-handling skills.
