Adobe Commerce FAQs: Everything You Need to Know

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Adobe Commerce is an innovative solution that empowers businesses with a feature-rich platform to create, manage, and scale their e-commerce operations effectively. Whether a small business owner or an enterprise-level corporation, Adobe Commerce offers a scalable and customizable solution to enhance your online presence and drive your e-commerce success to new heights.

We have been working on multiple commerce implementation projects with our clients. We understand the inquiries that typically arise prior to selecting a commerce platform such as Adobe Commerce. Drawing from this experience, we recognized the significance of addressing these inquiries proactively. As a result, we have curated an informative repository comprising frequently asked questions with the aim of furnishing our new prospects with a comprehensive resource that not only expedites their decision-making process but also empowers them with the knowledge required to navigate the complexities of choosing the right platform for their unique needs.

Download the PDF Version of the FAQs

Is Adobe Commerce the same as Magento?

Adobe Commerce is Magento’s licensed product, utilizing the dedicated e-commerce platform within the Adobe suite. This integration offers merchants an excellent e-commerce solution while developers benefit from increased support from the broader Adobe community.

Who can use Adobe Commerce?

This platform offers tools for businesses to manage inventory better. Companies of all sizes, including B2B, B2C, and D2C, can use these tools to streamline inventory and improve operations.

What is the difference between AEM and Adobe Commerce?

The primary difference between AEM (Adobe Experience Manager) and Adobe Commerce lies in their core functionalities and intended use cases. AEM primarily aims to create and manage digital experiences, while Adobe Commerce focuses on facilitating e-commerce operations. While both platforms can complement each other in providing end-to-end customer experiences for businesses, they serve different primary purposes within the Adobe ecosystem.

What are the features of Adobe Commerce?

Adobe Commerce is an e-commerce platform with an array of brilliant features. It helps businesses manage their online stores easily. It has tools to handle inventory, supports different business models, and allows customization of storefronts. You can manage products, have secure payments, and use marketing tools for promotion. It also gives you insights into how your store is doing and works well on all devices. You can connect it with other apps and get good customer support. With Adobe Commerce, businesses can build and run successful online stores easily.

What makes Adobe Commerce scalable?

Adobe Commerce is designed to expand alongside your business using cloud-based scalability, a flexible core, and specialized tools. It allows you to add new brands and products swiftly, set up multiple storefronts for different regions, and create tailored multichannel experiences for global markets. All of this can be easily managed from one platform, which also offers built-in support for localized currencies and languages.

How can Adobe Commerce’s Page Builder enhance my online storefront?

Adobe Commerce’s Page Builder empowers brands to design visually appealing web pages without complex coding. With its intuitive drag-and-drop functionality, businesses can create captivating online storefronts, landing pages, and product pages, ensuring a seamless user experience.

How does Adobe Commerce leverage AI for product recommendations?

By harnessing AI capabilities, Adobe Commerce offers product recommendation features based on customer behavior and purchase history. These personalized suggestions boost cross-selling and upselling opportunities, elevating the overall shopping experience for customers.

Can I personalize marketing efforts with Adobe Commerce?

Absolutely! Adobe Commerce allows businesses to segment their customer base based on demographics, purchase history, and browsing behavior. By doing so, brands can tailor content, promotions, and product offerings to specific customer segments, delivering a highly targeted and personalized experience.

How do Content Staging and Preview benefit marketers?

Content Staging and Preview in Adobe Commerce enable marketers to experiment with different layouts, visuals, and messaging before going live. This feature ensures content aligns with brand guidelines and resonates with the target audience, resulting in more effective campaigns.

What is the Instant Purchase feature in Adobe Commerce?

The Instant Purchase feature streamlines the checkout process by allowing customers to save their payment and shipping details securely. This feature ensures quick and effortless checkouts, especially for returning customers who value convenience and speed.

How can Adobe Commerce’s Merchandising capabilities optimize my product displays?

Adobe Commerce equips brands with robust merchandising tools to optimize product displays, pricing, and promotions. Merchandisers can create dynamic product catalogs, implement pricing strategies, manage discounts, and schedule promotions to maximize sales and enhance the customer journey.

Is extensive coding knowledge required to use Adobe Commerce’s Page Builder?

No, Adobe Commerce’s Page Builder offers a user-friendly, no-code approach. Its drag-and-drop functionality allows businesses to design visually appealing pages without extensive coding knowledge.

How does personalization based on customer segmentation improve the shopping experience?

By tailoring content, promotions, and product offerings to specific customer segments, businesses can provide a more relevant and engaging shopping experience. This personalization fosters stronger connections with customers and boosts overall satisfaction.

Can Instant Purchases be enabled for all customers?

Yes, the Instant Purchase feature can be enabled for all customers, providing a faster and more streamlined checkout process for everyone.

What impact do AI-driven product recommendations have on sales?

AI-driven product recommendations help customers discover relevant products they might have missed otherwise, leading to increased cross-selling and upselling opportunities. This, in turn, can positively impact sales and revenue for businesses.

Why do you need a solution for B2B commerce?

A dynamic B2B e-commerce solution embraces emerging channels and business models, allowing businesses to explore new opportunities and customer segments. It leverages AI-powered customization to provide personalized experiences, catering to individual preferences and enhancing customer engagement.

How does Adobe Commerce handle B2B customer onboarding and approval workflows?

With its flexible core and built-in extensibility, Adobe Commerce lets businesses customize the onboarding process to their needs. They can easily add new B2B customers and set up personalized approval systems for better access control. The platform also supports managing different customer groups separately while keeping everything under one central control. This makes the B2B onboarding smooth and efficient for merchants and customers alike.

What are the out-of-the-box personalization features available in Adobe Commerce?

Adobe Commerce makes B2B purchasing easier and more personalized with its powerful features. Live Search uses intelligent AI technology to give fast search results to B2B and B2C shoppers. Intelligent re-ranking optimizes the product order in search results for each individual customer, enhancing relevance. Product recommendations suggest customized products based on shopper behavior and popularity. Businesses can create targeted content and promotions for different customer groups with Segment-specific content and promotions.

How does Adobe Commerce reduce the total cost of ownership for my business?

Adobe Commerce is a powerful platform for businesses to grow and expand without complicating their e-commerce operations. It works for both B2C and B2B channels with a single back end. By using native integrations and AI, it simplifies workflows, reduces costs, and speeds up results. Having fewer platforms to manage lowers operational costs and streamlines processes. With Adobe Commerce, you can focus on putting customers first, creating a seamless journey that encourages conversions, repeat sales and long-lasting relationships. Furthermore, the support for multi-tenant setups enables separate management of customer segments while maintaining centralized control, leading to cost-effective scalability.

Is Adobe Commerce headless?

Adobe Commerce provides options for flexibility with a traditional coupled shop front, a decoupled shop front in PWA Studio, compatibility with Adobe Experience Manager, and robust APIs to build customized digital touchpoints. Adobe Commerce’s headless capabilities offer flexibility to businesses to deliver seamless omnichannel experiences supporting any scenario.

What makes Adobe Commerce headless?

Adobe Commerce allows developers to extend, secure, and scale APIs through its flexible and adaptable headless solution. It offers innovative business services that help create applications by combining multiple API sources into one, saving time and costs. The platform has a powerful GraphQL API that allows control over customer interactions. Developers can customize and extend features in a serverless and scalable environment. By integrating with third-party services and using modern tools, businesses can quickly build connected customer experiences across different channels and devices, ensuring flexibility and agility in delivering exceptional commerce experiences.

What is the PWA Studio feature?

Progressive web application (PWA) technology delivers app-like shopping experiences on mobile and desktop devices. PWA Studio lets you easily build progressive web app experiences and gives you the advantage of using Commerce’s integrated content tools like Page Builder.

How does PWA feature help to cut costs?

The headless architecture and robust GraphQL API layer provide the flexibility to create PWA Studio-based experiences, leverage tools like Adobe Experience Manager, or build a completely customized front end to experiment with new digital touch points. It also saves on hosting costs as you need not get separate cloud hosting for your shop front and back-end.

What does a B2B extension in Adobe Commerce offer?

Adobe Commerce presents an integrated B2B e-commerce platform that empowers your customers to take charge of their company accounts. Utilizing a user-friendly customer portal, they gain the ability to establish multiple tiers of buyers with designated roles and permissions, monitor quotes and orders, set purchase approval rules, and conveniently manage their credit online. This seamless experience streamlines day-to-day management tasks, ensuring fast and efficient operations for your valued customers.

How does the B2B extension in Adobe Commerce function?

The Company component is the cornerstone of B2B operations, forming the foundation for all other features. It facilitates the consolidation of multiple buyers from the same company into a single company account, commonly known as a corporate account. The company administrator holds the authority to construct the company’s structure by establishing divisions, and subdivisions, and assigning users to specific roles and permissions.

Can B2B extension help businesses to sell directly to consumers?

Adobe Commerce goes beyond B2B transactions by enabling businesses to sell products directly to consumers. Through a user-friendly customer portal, customers can easily set up multiple tiers of buyers, assign specific roles and permissions, track quotes and orders, establish purchase approval rules, and manage their credit online. This streamlines day-to-day management tasks, providing fast and efficient operations for customers.

Does Adobe Commerce offer a cloud deployment option?

Adobe Commerce provides cloud deployment options, offering scalability, reliability, and easy management of your commerce infrastructure. Cloud deployment ensures high availability, automatic updates, and efficient handling of peak traffic periods.

What is Adobe Commerce Cloud?

Adobe Commerce Cloud is a version of Magento Commerce that runs on the cloud. It works together with Adobe’s tools like Adobe Analytics Cloud and Adobe Marketing Cloud. It lets you do online selling with ready-to-use features and the option to customize and integrate with third-party services.

How does Adobe Commerce prioritize security and trust?

Adobe Commerce prioritizes robust security measures to safeguard customer data, secure transactions, and comply with industry regulations. This fosters trust and confidence in your customers, nurturing long-lasting relationships.

How does Adobe Commerce handle high traffic volumes?

The platform is designed to handle high traffic volumes, ensuring excellent performance even during peak periods. Its scalability allows you to accommodate business growth and increased demand without compromising user experience.

What are the benefits of using APIs and the Marketplace?

Adobe Commerce offers a comprehensive set of APIs for seamless integration with external systems, enabling merchants to extend their operations and connect with various applications and services. Additionally, the Adobe Commerce Marketplace provides a vast ecosystem of extensions and solutions to enhance your operations and add new functionalities to your store.

How does the integration of Adobe Commerce with other solutions benefit businesses?

Adobe Commerce seamlessly integrates with various solutions in the Adobe Experience Cloud, including Adobe Target, Adobe Analytics, Creative Cloud, and Adobe Experience Manager. This integration enables businesses to combine marketing automation, analytics, content management, and other digital tools with their commerce operations.

Does integration helps in meeting the specific needs of businesses?

Yes, the integration between Adobe Commerce and other Adobe Experience Cloud solutions can be tailored to meet the specific needs of each business. This customization ensures that the integration aligns perfectly with their commerce operations and objectives.

What benefits does integration with Adobe Target offer?

Integrating Adobe Commerce with Adobe Target empowers businesses to enhance personalization efforts. By leveraging customer data and behavior analysis from Adobe Target, brands can deliver targeted content and offers, resulting in a more personalized shopping experience for customers.

Can businesses use their existing tools while integrating Adobe Commerce?

Yes, businesses can integrate Adobe Commerce with their existing tools and systems. The integration flexibility allows for a smooth transition and maximizes the value of their current digital experience services.

How does Adobe Commerce integration enhance the overall customer experience?

Businesses can create a cohesive and personalized customer journey by leveraging various digital experience services within the Adobe Experience Cloud. The integration helps deliver relevant content, offers, and experiences, enhancing customer satisfaction and loyalty.

Are there any additional costs associated with integrating Adobe Commerce with other Adobe Experience Cloud solutions?

The integration costs may vary based on the specific services and features businesses choose to incorporate. It is advisable to consult with Adobe or an authorized partner to understand any potential additional costs.

Is technical expertise required to implement the integration with Adobe Commerce?

Implementing the integration typically requires some technical expertise. However, Adobe and its partner network offer support and resources to assist businesses throughout the integration process, making it accessible to a wide range of organizations.

What advantages does Adobe Experience Manager integration bring to commerce operations?

Integration with Adobe Experience Manager allows businesses to streamline content management for their commerce operations. Brands can efficiently manage website content, product information, and promotional materials, ensuring a seamless and engaging online experience for customers.

How does Adobe Commerce provide support for reporting and analytics?

Adobe Commerce includes Magento Business Intelligence, a pre-integrated SaaS business intelligence solution for e-commerce websites.

It offers customizable reports, including campaign analysis, customer lifetime value, sales performance, top products, subsequent order probability, and account registrations. These reports provide valuable data for strategic decision-making. Moreover, Adobe Commerce also has seamless integration with Adobe Analytics which opens the gateway to an entirely novel realm of analytical potential. This integration ushers in a transformative era of advanced analytics, empowering enterprises to delve deeper into customer behaviors, trends, and interactions.

Is it possible to install third-party applications on my cloud instance?

No, the installation of third-party applications (such as WordPress or Drupal) on Adobe Commerce’s cloud infrastructure servers is not permitted. Such applications must be hosted on external servers.

What are the integrated Google marketing tools in Adobe Commerce?

Adobe Commerce seamlessly integrates with various Google marketing tools to enhance your store’s performance. These tools include Google Analytics, Google Content Experiments, Google Tag Manager, and Google AdWords.

What are customer hierarchies in Adobe Commerce?

Customer hierarchies in Adobe Commerce refer to the organizational structure of B2B businesses. They allow companies to create and manage relationships with various departments and decision-makers within complex organizational structures.

How do customer hierarchies benefit B2B businesses?

Customer hierarchies streamline interactions with departments and decision-makers, enabling more effective communication and tailored experiences. This helps improve customer satisfaction and strengthens business relationships.

What is Quote Management in Adobe Commerce?

Quote Management is a feature that simplifies the creation, management, and approval of quotes during negotiations with B2B customers. It facilitates smoother communication and ensures a streamlined sales process.

How does Quote Management benefit B2B businesses?

Quote Management streamlines the negotiation process, allowing businesses to respond to quote requests promptly. This increases efficiency and transparency in the sales cycle, improving customer satisfaction and a higher conversion rate.

Is customer segmentation suitable for B2C businesses only, or can B2B businesses benefit as well?

Customer segmentation is valuable for both B2C and B2B businesses. In the B2B context, it helps identify the unique requirements of different companies or departments, allowing for more targeted marketing and sales approaches.

How does Adobe Commerce support merchandising for brands?

Adobe Commerce provides robust merchandising capabilities that empower brands to optimize their online stores effectively. Merchandisers can create dynamic product catalogs, implement pricing strategies, manage discounts, and schedule promotions.

How does Adobe Commerce help with pricing strategies?

Adobe Commerce enables businesses to implement pricing strategies such as tiered pricing, volume discounts, or timebased promotions. Merchandisers can set up different pricing rules to cater to customer segments and boost sales.

Even though this is a comprehensive list, if we miss answering any of your queries in the set, I will be happy to answer your questions. Feel free to reach out to me at

The time is now to revolutionize your e-commerce success. So, take that leap, reach out to us, and let’s create a future where your brand stands apart, your sales soar, and your customers become loyal advocates of your exceptional brand.

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About the Author

Jai Pal Charan

Jai Pal Charan is a data-driven, results-oriented, and tech-savvy B2B Marketing & Business Strategy Leader with a proven track record of over a decade of building brands, accelerating growth, and leading digital transformation. Inherently passionate about crafting, executing, and managing overall growth strategies, he successfully leads cross-functional Marketing and Demand Generation teams.

Jai has managed digital transformation projects across domains with a constant focus on building a transformational CX strategy. He has supported brands to adopt a value-driven and customer-centric culture.