Reimagining Workplace Efficiency with an AI-Powered Virtual Assistant and Microsoft Copilot
In today’s fast-paced digital environment, businesses seek smarter ways to reduce repetitive workloads and improve operational agility. Nsight’s PowerApps Virtual Assistant, built on the Generative Microsoft Power Platform and seamlessly integrated with Copilot, is designed to streamline everyday tasks directly within Microsoft Teams.
Employees no longer need to sift through emails or intranet pages to find HR policies, coordinate meetings, or get answers to common queries. The Copilot-enabled assistant delivers accurate, contextual responses - enabling faster access to information and more effective internal collaboration.
No more trouble fetching HR policies, scheduling meetings, or answering frequently asked questions – our AI-powered solution changes how your employees find information and work together.
Opportunity: The Time is Now to Reduce Manual Burden in Business Operations
At present,
Employees spend too much time doing straightforward business processes by hand: Looking up documents such as leave policies or travel procedures, scheduling meetings, managing availability, and asking HR or IT for repeated requests for answers. This results in: Lost productivity, More help desk work, and Fragmented user experiences.
Nsight's Power Virtual Assistant solution answers these challenges by providing an intelligent, integrated, and conversational interface that staff can call up whenever they want from Microsoft Teams.
Customer Case Highlights
HR & IT Policy Consultation
Prompt responses to questions or problems related to business rules, procedures, and policies.
Automatic Meeting Arrangements
Users' availability can be checked, and meetings can be arranged with Outlook integration.
Employee Self-Service
Let HR and IT teams rest instead of asking the same questions repeatedly.
What We Built: An End-to-End Digital Assistant
Components Involved
Component
Chatbot Platform
Workflow Automation
Data Storage
Authentication
Teams Integration
API Integrations
Technology Used
Power Virtual Agents (CoPilot Studio)
Power Automate
SharePoint Online, Dataverse (Optional)
Azure Active Directory
Microsoft Bot Framework, Power Virtual Agents for Teams
Microsoft Graph API, Outlook API, SharePoint API
Visual Workflow
Power Apps Virtual Asistant
Challenges and Solutions
Challenge
Data Access Control
Natural Language Understanding
Teams Deployment Hurdles
Calendar Conflicts
Role-Based Access
Solution
Configured SharePoint & Outlook with proper permissions
Trained a chatbot with varied query intents using AI-based NLP
Performed sandbox testing and iterative UAT
Used Microsoft Graph API for real-time availability resolution
Implemented Azure AD authentication for secure query access
Implementation Breakdown
● Created structured libraries for:
● Company Policies
● Leave Policies
● Knowledge Base / FAQs
● Enabled metadata tagging for advanced filtering
● Applied Azure AD security rules for sensitive data
● Developed chatbot in Power Virtual Agents (Copilot Studio)
● Defined dialogue paths around key use cases (leave policy, PTO request, scheduling)
● Added fallback dialogs for incomplete or vague queries
● Embedded NLP capabilities for enhanced user query interpretation
● Flow 1: Query to Document Retrieval
Extract keywords, fetch from SharePoint
● Flow 2: Meeting Scheduler
Use Microsoft Graph API to access Outlook Calendar
Identify open slots and send invitations
● Flow 3: Notifications
Email alerts for scheduled meetings or pending requests
● Published a chatbot inside Teams
● Users can search policies, ask questions, or schedule meetings directly in chat
● Configured adaptive cards for a richer UI experience
Features & Capabilities
Our tailored SAP support services enable your organization to sustain and enhance your SAP systems, ensuring efficient and effective business process utilization. Key components
Business Outcomes
Metric
Employee Productivity
Support Ticket Reduction
Average Time to schedule a meeting
Operational Cost Savings
AI Accuracy Rate
Scalability
Result
Improved by 30% through self-service efficiency
40% fewer HR & IT support tickets
Decreased from 12 minutes to under 2 minutes
Estimated $80,000+ annually
Over 90% of the top 100 recurring queries
Easily scaled to over 10,000 users
Schedule Your Demo Today
Explore how Nsight can help your organization implement secure, scalable, innovative enterprise
AI chatbot solutions tailored to your workforce.
