Nsight believes in delivering a unified customer experience across all channels and invests in solutions that complement the SAP Hybris suite of products.

Hybris helps integrate all digital and physical customer touchpoints onto a single platform - including online, mobile, point-of-sale, call center, social media and print. It allows you to create contextual, personalized and relevant customer experiences that boost loyalty and increase sales no matter what your industry.

Our specific focus within SAP Hybris is E-Service. Our experts have invested in developing prebuilt apps that enhance standard Hybris functionalities to bring E-Service capabilities within the platform. This helps reduce customer interaction costs and increases customer satisfaction by allowing web shop customers to manages sales product and service-related information within the same web shop.

Add-on SAP Hybris E-Service Capabilities:

  • Service and Support

  • Installed Bases

  • Complaint Processing

  • Product Registration

  • Service Contracts and Entitlements

  • Warranty Entitlements

  • Knowledge Base

SAP Hybris E-commerce Benefits

  • Sell more goods, services, and digital content across all touchpoints, channels, and devices.

  • Get a single view of your customers, products, and orders

  • Give your customers a unified experience of your business

  • Master data management and e-commerce processes for all channels